ENVYONE jewellery is crafted from carefully selected premium quality materials designed for everyday wear. Material information is listed on each individual product page so you can confidently choose the piece that's right for you.

We ship all over Australia and Overseas.

Standard Shipping:

• Estimated Delivery: 3-5 business days
• Shipping Fee: $10 AUD Flat Rate
• FREE Standard Shipping on orders over $99AUD

Express Shipping:

• Estimated Delivery: 1-3 business days
• Shipping Fee: $13 AUD Flat Rate
• FREE Express Shipping on orders over $150 AUD

Overseas Customers

Duties & Taxes:
Orders may be subject to import duties and taxes upon arrival in the destination country. These charges are determined by local customs authorities and are the responsibility of the customer. Please note that the courier may withhold delivery until all applicable fees are paid.

Delivery Time:
Express delivery is estimated at 3-6 business days, excluding order processing time.

Shipping Notes:
We accept no responsibility for products that are lost, stolen, or damaged after dispatch. Order addresses cannot be amended once an order has been shipped.

We offer a range of secure payment options to make shopping with ENVYONE convenient and safe.

Available payment methods may include:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Afterpay or other Buy Now, Pay Later providers (where available)
  

The payment methods displayed at checkout may vary depending on your location and device.

All payments are processed securely using encrypted payment gateways to protect your personal and financial information.

ENVYONE Gift Cards can be purchased directly through our website and make the perfect gift for birthdays, anniversaries, Mother's Day, Valentine's Day, Christmas or any special occasion.

Gift cards allow the recipient to choose their favourite jewellery piece, making them an ideal present when you're unsure which style they'll love most.

Please check our website for current availability and gift card terms and conditions.

Yes. If you're purchasing jewellery as a gift, simply enter the recipient's delivery address during checkout and we'll send your order directly to them.

Many ENVYONE jewellery pieces include elegant gift ready packaging, creating a premium unboxing experience for birthdays, anniversaries, engagements, Mother's Day, Christmas, Valentine's Day and other celebrations.

If available, you may also have the option to include a personalised gift message with your order.

Please refer to the product page or checkout for available gifting options.

We dispatch orders Monday to Friday from Sydney.
Orders placed before 1pm AEST are shipped the same day. Orders placed after 1pm on Friday will be dispatched the next business day.
Please note that during sales or peak holiday periods, additional processing time may be required.

If your order has not yet been processed or dispatched, we may be able to update your shipping address.

Please contact our customer support team as soon as possible with your order number and the correct delivery address.

Unfortunately, once an order has been shipped, we are generally unable to change the delivery address. In these situations, you may need to contact the shipping carrier directly to discuss available delivery options.

While we work hard to dispatch every order promptly, delivery times are estimates only and may occasionally be affected by factors outside our control, including:

• Courier network delays
• Public holidays
• Peak shopping periods
• Customs processing for international orders
  

If your parcel is delayed, we recommend checking your tracking information first, as it usually provides the most up-to-date delivery status.

If your tracking hasn't been updated for an extended period or you believe your parcel may be delayed beyond the expected timeframe, please contact our customer support team and we'll assist you in investigating the shipment with the delivery carrier.

If you believe your parcel has been lost, please contact ENVYONE as soon as possible.

Before contacting us, we recommend:

• Checking your tracking information.
• Looking around your property and any safe delivery locations.
• Contacting the delivery carrier for additional information.
  

If your package cannot be located, we'll work closely with the shipping provider to investigate the shipment.

Depending on the outcome of the investigation and the circumstances of the delivery, we'll assist you in finding the most appropriate resolution, which may include a replacement, refund or other solutions where applicable.

Our goal is to ensure every ENVYONE customer receives their jewellery safely and enjoys a smooth online shopping experience from checkout to delivery.

• Regular Post: Standard delivery service across Australia, taking approximately 2–6 business days.
• Express Post: Our fastest delivery option, arriving within 1–3 business days Australia-wide.

Estimated delivery times may differ based on your location and can be longer during high-demand periods.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number to follow your shipment.

Yes. ENVYONE jewellery pieces are presented in beautiful gift ready packaging, making them an ideal choice for birthdays, anniversaries, Valentine's Day, Mother's Day, Christmas and other special occasions. Packaging may vary depending on the jewellery collection and product purchased.

Please refer to the individual product description to see whether gift packaging is included with your order. If you have any questions about packaging or are purchasing a gift for someone special, we will be happy to assist.

Our elegant jewellery packaging is designed to protect your jewellery during shipping while creating a premium unboxing experience that's perfect for gifting.

We take great care in packaging every ENVYONE jewellery order to ensure it arrives safely. However, if your jewellery is damaged during transit or you receive an incorrect item, please contact our customer support team as soon as possible after delivery.

To help us resolve your enquiry quickly, please provide:

• Your order number
• Clear photographs of the jewellery
• Photos of the packaging (including any visible damage)
• A brief description of the issue
  

Once we receive your information, our team will investigate the matter promptly and work with you to provide an appropriate solution, which may include a replacement, exchange, repair or refund where applicable under Australian Consumer Law.

Please do not dispose of the packaging or use the jewellery until your claim has been assessed, as we may require additional information to process your request.

At ENVYONE, we are committed to providing high quality jewellery and excellent customer service. If there is ever an issue with your order, we will do our best to resolve it efficiently and ensure you have a positive shopping experience.

We want you to love your purchase. If for any reason you’re not completely satisfied, you can return your item within 14 days of delivery for a store credit, refund or exchange, provided it’s unused, unworn, and in its original packaging.
Please note that sale items and earrings are generally non-refundable due to hygiene reasons, unless faulty.
For full details and return instructions, visit our Returns & Exchanges page.

You can cancel or request a refund for your order within 1 (one) hour of purchase.
After this time, we’re unable to make changes such as change sizes or adding items. However, if your order hasn’t yet been dispatched, we can still update personal details like your shipping address.
Please reach out to us for assistance.

All our jewellery is crafted from 925 Sterling Silver, Stainless Steel, or Brass, and is Nickel and Lead free, making it suitable for sensitive ears and skin.
The materials used in each piece are detailed in the product description.
Please note that individual skin chemistry varies, and natural oils may react differently with certain metals or plating. We cannot be held responsible for any skin reactions.

Our jewellery is thoughtfully designed and crafted for everyday wear. However, over time, it may experience discolouration due to factors such as exposure to moisture, chemicals, and air. Metals like silver and gold are delicate, and even with proper care, they may naturally fade through a process called oxidation. This care guide will help you preserve the beauty and longevity of your pieces. Please note that plating may naturally wear off with regular use and is considered normal wear and tear, not a manufacturing defect.
For more details, please visit our Care & Warranty Page.

All jewellery naturally changes over time depending on wear, skin chemistry, humidity, cosmetics and storage conditions. Proper care will help maintain your jewellery's shine and extend its lifespan.

We recommend:

• Storing jewellery in a dry place
• Avoiding perfumes, lotions and harsh chemicals
• Removing jewellery before swimming, showering or exercising
• Cleaning regularly with a soft polishing cloth

Yes. ENVYONE jewellery is designed for everyday styling. To keep your jewellery looking its best, we recommend removing it before swimming, showering, sleeping or participating in vigorous physical activities.

If you have any questions about our Shipping & Returns, Products, or Jewellery Care, please don’t hesitate to email us - we’re always happy to assist.
info@envyone.com.au