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Returns
We want you to love your purchase. If your order isn't quite right, we're here to make the return or exchange process simple and straightforward.
Returns & Exchange
Full priced jewellery may be returned within 14 days of delivery for a store credit, refund or exchange, provided it meets our return conditions.
To be eligible for a return or exchange, items must:
- Be unworn, unwashed and in their original condition.
- Have all original tags attached.
- Be returned in their original packaging.
- Be accompanied by proof of purchase.
For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty.
Approved refunds are processed within 2-4 business days. Depending on your bank or payment provider, funds may take up to 10 business days to appear in your account.
Items purchased during a sale, promotion or marked as Final Sale are not eligible for return or exchange unless required under Australian Consumer Law.
Original shipping charges are non-refundable.
Faulty or Incorrect Items
We take great care to ensure every order meets our quality standards. If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible by emailing info@envyone.com.au with:
- Your order number
- A description of the issue
- Clear photographs of the item
Our customer care team will assess your request promptly and work with you to provide an appropriate solution.
Need Assistance?
If you have any questions about your return or exchange, our team is here to help.
Email: info@envyone.com.au
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Exchange Eligibility
We gladly accept exchanges on full-priced jewellery returned within 14 days of delivery.
To be eligible for an exchange, your jewellery must:
- Be unworn and in its original condition.
- Be returned with all original packaging, jewellery boxes and protective materials.
- Include all original tags and proof of purchase.
- Show no signs of wear, scratches, damage, alteration or misuse.
All returned jewellery is carefully inspected before an exchange or store credit is approved.
Exchange Options
Eligible jewellery may be exchanged for:
- A different jewellery piece
- A different size (where available)
- Store credit for a future purchase
If the replacement item is of a higher value, the price difference will be payable before your new order is dispatched.
Non-Exchangeable Items
Unless required under the Australian Consumer Law, the following items cannot be exchanged:
- Earrings (for hygiene reasons)
- Sale or promotional jewellery
- Final Sale items
- Personalised, engraved or customised jewellery
- Gift cards
Return Shipping
Customers are responsible for return shipping costs for change-of-mind exchanges.
If your jewellery arrives damaged, faulty or incorrect, ENVYONE will arrange an appropriate solution in accordance with the Australian Consumer Law, including covering reasonable return shipping costs where applicable.
For your protection, we recommend using a tracked and insured shipping service when returning jewellery.
How to Request an Exchange
To request an exchange, please email info@envyone.com.au with:
- Your order number
- The jewellery item you wish to exchange
- Your preferred replacement item or size
- A brief explanation for the exchange
Our Customer Care team will provide return instructions and assist you throughout the exchange process.
Processing Time
Once your returned jewellery has been received and inspected, please allow 2–4 business days for processing.
You will receive an email confirmation once your exchange or store credit has been completed.
Faulty Jewellery
Every ENVYONE jewellery piece undergoes quality inspection before dispatch.
If you receive jewellery that is faulty, damaged or different from the item you ordered, please contact us as soon as possible by emailing info@envyone.com.au with your order number and clear photographs of the item.
Timeless Elegance
Product & Materials
Plated in sumptuous 18k gold with a protective e-coating, our tarnish-resistant, waterproof, and hypoallergenic jewellery is crafted for enduring beauty and effortless luxury.