Care Guide

Jewellery Care & Warranty Guide

ENVYONE 18K Gold Plated and Sterling Silver Jewellery is crafted for lasting beauty, quality and everyday wear. Selected 18K Gold Plated Stainless Steel pieces feature durable PVD Gold Plating, helping preserve their rich gold finish while providing enhanced resistance to tarnishing, fading and everyday wear. Our Sterling Silver jewellery is crafted for enduring quality, with proper care helping maintain its natural lustre and polished finish.

With the right jewellery care, your ENVYONE pieces can retain their colour, shine and brilliance for longer. Follow our recommended care guidelines to protect your Gold Plated and Sterling Silver jewellery, and refer to the ENVYONE warranty for coverage against eligible manufacturing faults.

Meaningful Design & Lasting Quality

Jewellery Care & Warranty Guide

Keep your ENVYONE jewellery shining beautifully by following our simple care tips
Clean Regularly

Keep your jewellery looking its best by cleaning it regularly with mild soap and warm water. Gently dry each piece with a soft, lint free cloth to maintain its shine and preserve its luxurious finish.

Avoid Harsh Chemicals

To help preserve your jewellery's shine and finish, avoid contact with harsh chemicals. Remove your jewellery before swimming, cleaning or using household products.

Polish Occasionally

Maintain your jewellery's natural shine by polishing it with a soft jewellery cloth. Avoid direct contact with perfume, lotions, hairspray and other cosmetics to help preserve its finish.

Store Separately

Store your jewellery separately in a soft pouch or jewellery box to help prevent scratches, tangling and everyday wear, keeping each piece looking beautiful for longer.

Because Every Detail Deserves Care

Extra Jewellery Care Tips

Keep your 18K Gold Plated and 925 Sterling Silver Jewellery looking its best by gently polishing each piece with a soft, lint free cloth. For a deeper clean, use lukewarm water and mild soap, then dry thoroughly with a soft cloth. While selected ENVYONE jewellery is waterproof and water-resistant, removing your jewellery before swimming, showering or exposure to harsh chemicals will help preserve its shine, finish and long-lasting beauty. With regular care, your jewellery will maintain its timeless elegance for years to come.

Without Care

With Care

Warranty Policy

Warranty claims can only be honoured with a valid proof of purchase.

Every ENVYONE jewellery piece is covered by a three (3) month manufacturing warranty, protecting against manufacturing faults or defects present at the time of production. This warranty applies only where the product has been used under normal conditions and shows no signs of misuse, accidental damage or unauthorised repair.

The Warranty Does Not Cover

The ENVYONE manufacturing warranty does not cover:

  • Accidental loss, impact or accidental damage
  • Stretched, bent or broken chains, links or clasps caused by normal wear
  • Bent rings, ring settings, prongs or claws
  • Scratches, dents, chips, peeling, fading, discolouration or tarnishing resulting from everyday use, chemicals or improper care
  • Bent or broken earring posts, backs or clasps caused by wear and tear
  • Damage resulting from misuse, neglect or improper storage
  • Repairs, resizing, alterations or modifications performed by third parties
  • Continued use of a product after a fault has become apparent without promptly notifying ENVYONE

Normal wear and tear, cosmetic changes and damage caused by improper care are not considered manufacturing defects.

Australian Consumer Law

This warranty is provided in addition to your rights under the Australian Consumer Law (ACL). Nothing in this Warranty or Product Care Guide excludes, limits or modifies your statutory consumer guarantees. If your jewellery has a major manufacturing fault, you may be entitled to a repair, replacement or refund in accordance with Australian Consumer Law.